Terms & Conditions & Privacy Notice
Email Mindfulness Coaching with Sophia Jeffrey
1. Nature of the Service
Sophia Jeffrey provides mindfulness-based email coaching focused on self-awareness, emotional acceptance, and developing a healthier relationship with thoughts, emotions, and inner experiences.
This service is educational and supportive in nature. It is not psychotherapy, psychological treatment, medical care, or crisis support and does not replace professional mental healthcare.
2. Coaching Packages & Services
Clients can choose between two coaching packages.
Essential Mindfulness Email Coaching — €59.99 (including VAT)
This package includes:
* A personal intake questionnaire.
* Personalized mindfulness guidance, practical exercises, and a tailored action plan.
* Up to two additional emails containing clarification questions or adjustment requests, with a maximum of 350 words per email.
* One additional follow-up email containing questions about progress, challenges, or difficulties applying the exercises, with a maximum of 350 words.
Extended Mindfulness Email Coaching — €99 (including VAT)
This package includes:
* A personal intake questionnaire.
* Personalized mindfulness guidance, practical exercises, and a tailored action plan.
* Equanimity Meditational Practice — Guided Audio Package Included.
* Up to three additional emails containing clarification questions or adjustment requests, with a maximum of 350 words per email.
* Up to four additional follow-up emails containing questions about progress, challenges, or difficulties applying the exercises, with a maximum of 250 words per email.
Each included email counts toward the applicable package allowance. Unused emails cannot be exchanged for monetary compensation or transferred to another coaching period, except where required by applicable law.
3. Coaching Process & Delivery
After purchasing a coaching package, clients receive a questionnaire to share their personal challenges, experiences, and coaching goals.
Sophia Jeffrey will carefully review the completed questionnaire and prepare personalized mindfulness guidance, practical exercises, and an action plan tailored to the client’s individual needs.
Clients will generally receive their initial personalized guidance and action plan by email within 48 hours of submitting their completed questionnaire.
During particularly busy periods, delivery may take longer, with a maximum processing time of four business days after submission of the completed questionnaire.
After receiving their guidance, clients can begin incorporating the exercises into their daily lives and practicing independently.
Clients may use their included clarification emails and follow-up questions according to the limits of their purchased package.
Email coaching is not a live communication service and does not include immediate responses, emergency assistance, or unlimited email correspondence.
4. Coaching Period & Expiration of Email Support
The coaching period lasts 30 calendar days, beginning on the date the first personalized coaching guidance email is sent.
All included clarification questions, adjustment requests, and follow-up emails must be submitted within this 30-day period.
Any unused email allowances automatically expire after the 30-day coaching period.
Once the coaching period has expired:
* Unused clarification questions and follow-up emails are no longer valid.
* Clients are no longer entitled to submit coaching questions under their purchased package.
* Any new coaching questions or requests received after the expiration date will not receive a coaching response.
* Unused email allowances cannot be carried over to another coaching period or refunded, except where required by applicable law.
Clients are responsible for using their included email support within the specified period.
These limitations do not prevent clients from asking questions regarding administrative matters, privacy requests, complaints, or statutory consumer rights.
Questions regarding these matters can be sent to support@forfutureyou.org.
5. Payment, Cancellation & Refunds
The coaching fee is €59.99 or €99, including VAT, depending on the package selected.
Payment must be completed before the questionnaire and coaching services are provided.
Clients may discontinue their participation at any time.
However, choosing not to participate, failing to complete the questionnaire, or leaving included email support unused does not entitle a client to a refund.
6. Client Responsibility
Clients are responsible for their own decisions, participation, and application of the guidance and exercises provided.
Mindfulness coaching requires personal participation and independent practice. Individual experiences and results may vary, and specific outcomes cannot be guaranteed.
Clients experiencing severe psychological distress or requiring mental health treatment should seek assistance from a qualified healthcare professional.
Clients should not use this coaching service as a substitute for appropriate medical or psychological care.
7. Respectful Communication & Inappropriate Conduct
All coaching communication must remain respectful and appropriate.
Abusive, threatening, discriminatory, sexually inappropriate, harassing, or otherwise seriously inappropriate messages will not be tolerated.
Sophia Jeffrey reserves the right to refuse to engage with such messages and, where reasonably necessary, suspend or terminate coaching communication.
Clients who engage in abusive, threatening, or harassing behavior may be blocked from further coaching correspondence and will not be entitled to a refund solely because their access has been terminated due to misconduct, except where required by applicable law.
Where appropriate, clients may first receive a warning. However, serious misconduct may result in immediate termination of communication without prior warning.
Restrictions on coaching communication do not prevent clients from exercising their legal rights, submitting legitimate complaints, or making privacy-related requests.
8. Confidentiality & Privacy
Your privacy and confidentiality are taken seriously.
Personal information, questionnaire responses, and coaching correspondence are handled confidentially and in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
Information collected may include:
* Name and email address.
* Questionnaire responses.
* Personal challenges, experiences, and coaching goals.
* Coaching correspondence and progress updates.
* Information voluntarily shared during the coaching process.
This information is used to administer purchases, provide personalized coaching, communicate with clients, and comply with applicable legal obligations.
Personal experiences, coaching conversations, and sensitive information will not be used for marketing purposes without appropriate consent.
Personal information will not be sold or shared with unauthorized third parties.
Information may be processed by trusted service providers where necessary for the secure operation of the service, subject to appropriate confidentiality and data protection safeguards.
Data Retention
Coaching correspondence and questionnaire responses are generally deleted six months after the coaching period ends, unless longer retention is necessary or legally required.
Financial and administrative records may be retained separately for the periods required by applicable law.
Your Privacy Rights
Under the GDPR, clients may have the right to:
* Request access to their personal information.
* Request correction of inaccurate information.
* Request deletion of personal information where legally applicable.
* Request restriction of certain processing activities.
* Object to certain uses of their personal information.
* Request data portability where applicable.
* Withdraw consent where processing is based on consent.
Clients may also submit a complaint to the relevant data protection authority.
Privacy requests can be submitted using the contact information below.
9. Contact
For questions regarding the coaching service, payments, privacy, feedback, or complaints, clients can contact:
Email: support@forfutureyou.org